Assists in all special events in both the front and back of house, as required. May assist in another department when no events are being held. Must assist in other departments or with other job duties as requested or necessary.
Reports to work on time and in proper uniform.
Obtains BEO (banquet event order) instructions from manager at the beginning of the shift.
Assists with all aspects of set up and tear down of events. Includes tables, chairs, linens, table settings & display, chafing dishes, and general clean-up.
Works closely with Event lead, Chef and Event team members to ensure that all aspects of event is prepared and set up in a timely manner.
Fills out all paperwork required at events and turns in to appropriate individual.
Must be flexible with schedule; works well under time constraints and is able to multi-task.
Takes fast and appropriate actions to solve problems and quickly handles guest concerns in a professional and tactful manner.
Maintains proper sanitation & safety practices at all times.
Participates in ongoing employee training.
Adheres to all Company policies and regulations.
Assists with other responsibilities as requested.
Previous Event or Banquet experience preferred.
1-2 years’ experience in a food & beverage position preferred.
Hospitality POS (Aloha) systems experience desirable.
Must have good table service skills and demonstrate understanding of proper service standards.
Strong interpersonal skills required.
Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
Must be team-oriented, positive and upbeat.
Able to handle guest concerns in a tactful and caring manner.
Must be able to work varied shifts.
Must possess neat and pleasant grooming habits.
Hotel Banquet & Event space, Dining/Bar area.
Job requires constant walking, bending, the frequent use of stairs, handling, reaching, grasping, lifting 25+ lbs., and repetitive motions.
Position will require working with food & beverage products that may include; machinery, cooking & food prep equipment, coolers & freezers, and eco-friendly cleaning chemicals.
Position requires flexible scheduling, including weekends, holidays, split shifts, etc.