Responsible for overall management of Curly Bear Café operations. Ensures accurate and efficient transactions. Ensures productivity, safety & sanitation and guest service standards are maintained. Assists with other duties as necessary.
Arrives to work on time and in proper uniform.
Manages (plans, directs, schedules, supervises, evaluates, rewards and disciplines) all work done by staff.
Maintains effective lines of communication between kitchen, counter operations, Location Management and F&B support team.
Schedules staff to ensure proper coverage for business needs.
Responsible for the daily set up and service of the walk up sandwich counter, ice cream counter and kitchen.
Responsible for ordering and inventory.
Responsible for creating & implementing sales goals and incentive programs that increase revenue.
Holds daily pre-shift meetings to prepare staff for service. Provides on-going training and coaching for employees.
Ensures standards of appearance, safety and sanitation are maintained on a daily basis.
Handles guest concerns in a professional manner and takes fast and appropriate action to solve problems.
Maintains accurate time records, tracks overtime and adjusts scheduling according to labor & sales figures.
Completes nightly reports and reviews daily food and beverage sales.
Ensures controls are met by maintaining effective cost and portion controls. Is responsible for monthly profit and loss statements.
Responsible for the ordering, receipt and storage of all equipment and product, and ensures minimum loss from waste or theft.
Collects currency and keeps an accurate account for control. Gives receipt with every transaction.
Ensures that required reports are sent to corporate F&B office, i.e., labor, sanitation, voids & comp reports.
Is able to assist or take the place of any staff member, if necessary.
Attends weekly Location Management meetings.
Assists with other responsibilities as requested.
Must be 18 years of age or older.
2-3 years Food and Beverage experience in a high volume café/restaurant setting preferred.
1-2 years’ experience in supervisory position required.
Previous cash handling experience required.
Hospitality POS (Aloha) experience desirable.
Efficient knowledge in kitchen operations, cooking and service timing expected.
Effective knowledge of food cost and labor controls required.
Must demonstrate solid leadership skills.
Is able to successfully lead and motivate others.
Effective communication and interpersonal skills required.
Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
Must be team-oriented, positive and upbeat.
Able to handle guest concerns effectively and in a tactful, caring manner.
Writes clearly and precisely.
Must possess neat and pleasant grooming habits.
High volume Cafe/Restaurant in a National Park, Hotel setting.