VIAD

CAFE MANAGER

3 weeks ago
Job ID
2017-9254
# Positions
1
Montana

Overview

Responsible for overall management of Curly Bear Café operations. Ensures accurate and efficient transactions. Ensures productivity, safety & sanitation and guest service standards are maintained. Assists with other duties as necessary.   

Responsibilities

  • Arrives to work on time and in proper uniform.
  • Manages (plans, directs, schedules, supervises, evaluates, rewards and disciplines) all work done by staff. 
  • Maintains effective lines of communication between kitchen, counter operations, Location Management and F&B support team.
  • Schedules staff to ensure proper coverage for business needs.
  • Responsible for the daily set up and service of the walk up sandwich counter, ice cream counter and kitchen.
  • Responsible for ordering and inventory. 
  • Responsible for creating & implementing sales goals and incentive programs that increase revenue.
  • Holds daily pre-shift meetings to prepare staff for service. Provides on-going training and coaching for employees. 
  • Ensures standards of appearance, safety and sanitation are maintained on a daily basis.
  • Handles guest concerns in a professional manner and takes fast and appropriate action to solve problems.
  • Maintains accurate time records, tracks overtime and adjusts scheduling according to labor & sales figures.
  • Completes nightly reports and reviews daily food and beverage sales.
  • Ensures controls are met by maintaining effective cost and portion controls. Is responsible for monthly profit and loss statements. 
  • Responsible for the ordering, receipt and storage of all equipment and product, and ensures minimum loss from waste or theft.
  • Collects currency and keeps an accurate account for control. Gives receipt with every transaction.
  • Ensures that required reports are sent to corporate F&B office, i.e., labor, sanitation, voids & comp reports.
  • Is able to assist or take the place of any staff member, if necessary.
  • Attends weekly Location Management meetings.
  • Assists with other responsibilities as requested. 

Qualifications

  • Must be 18 years of age or older.
  • 2-3 years Food and Beverage experience in a high volume café/restaurant setting preferred.
  • 1-2 years’ experience in supervisory position required.
  • Previous cash handling experience required.
  • Hospitality POS (Aloha) experience desirable. 
  • Efficient knowledge in kitchen operations, cooking and service timing expected.
  • Effective knowledge of food cost and labor controls required.
  • Must demonstrate solid leadership skills.
  • Is able to successfully lead and motivate others.
  • Effective communication and interpersonal skills required.
  • Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
  • Must be team-oriented, positive and upbeat.
  • Able to handle guest concerns effectively and in a tactful, caring manner.
  • Writes clearly and precisely.
  • Must possess neat and pleasant grooming habits. 

Work Environment

  • High volume Cafe/Restaurant in a National Park, Hotel setting.
  • Job requires walking, bending, handling, reaching, grasping, lifting 25+ lbs., and repetitive motions.
  • Climate control may not be present. Position requries working in varying degrees of termparture, including coolers & freezers.
  • Job requires working long hours and varied shifts, including; split shifts, weekends, holidays, etc.
  • Non-smoking environment.

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