VIAD

COCKTAIL SERVER

3 weeks ago
Job ID
2017-9256
# Positions
1
Montana

Overview

Cocktail servers are responsible for providing exceptional food and beverage services, clearing & resetting tables, cleaning and side work in the Bar/Lounge. Responsible for coordinating individual station. Must assist in other departments or with other job duties as requested or necessary.

Responsibilities

  1. Reports to work on time in a neat and clean uniform.
  2. Obtains assigned service station from manager at beginning of shift.
  3. Prepares assigned work station and is ready to assist others when needed.
  4. Greets and informs guests of promotions. Makes yes-yes choices available to the guest.
  5. Works floor to provide food & beverage services to guests.
  6. Takes orders and delivers each food course in proper sequence.
  7. Provides guests with proper utensils and condiments.
  8. Keeps all water and beverage glasses filled as needed or requested.
  9. Presents check immediately after service or within an appropriate amount of time.
  10. Keeps work/service stations neat and clean throughout service.
  11. May work behind bar to mix their own drinks, or to serve alcoholic beverages to guests.
  12. Maintains highest quality standards in regard to alcohol service, sanitation and safety.
  13. Maintains effective lines of communication between manager, kitchen and co-workers.
  14. Responsible for following federal and state policies and regulations for serving alcoholic beverages in a responsible manner.
  15. Maintains standards of appearance, safety and sanitation on a daily basis.
  16. Handles guest concerns in a professional manner and takes fast and appropriate action to solve problems.
  17. Collects currency and gives receipt with every transaction and completes daily paperwork.
  18. All shifts needed in the restaurant will be covered by dining room employees whenever possible, including busing and hosting.
  19. Participates in on-going employee training and accepts feedback professionally.
  20. Adheres to all Company policies and regulations.
  21. May be assigned shifts working with Events team for setup, serving, bussing, bartending, etc. of wedding and other group events at the hotel. 
  22. Assists with other duties as requested.

 

Qualifications

  • Must be 18 years of age or older.
  • 1-2 years’ waitstaff/server experience required.
  • Bartending experience preferred.
  • Hospitality computer (Aloha, POS) systems experience desirable.
  • Strong interpersonal and communication skills required.
  • Must be team-oriented, positive and upbeat.
  • Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
  • Experience with seasonal hotel restaurant operations helpful.
  • Must possess in-depth, working knowledge of service standards.
  • Efficient knowledge in kitchen operations, cooking and timing expected.
  • Able to handle guest concerns in a tactful and caring manner.
  • Must be able to multi-task and take direction.
  • Must possess neat and pleasant grooming habits.

Work Environment

  • Hotel bar and dining area in a National Park setting and/or historic hotel.
  • Indoor/outdoor event space.
  • Fast paced Food & Beverage environment.
  • Position requires flexible scheduling, including evenings, late nights, holidays and weekends.
  • Job requires constant walking, bending, kneeling, handling, reaching, grasping, lifting 25+ lbs. and repetitive motions.
  • Occasional lifting of product in excess of 50lbs. may be required.
  • Non-smoking environment.

 

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