VIAD

CONCIERGE/TRANSPORTATION ASSOCIATE

3 weeks ago
Job ID
2017-9257
# Positions
1
Montana

Overview

The Concierge is an interactive, guest service focused position. This position will have continuous dealings with the public, provide general information to guests & employees, and arrange and book activities in and around Glacier National Park.  Must assist in other departments or with other job duties as requested or necessary. 

Responsibilities

  • Works in conjunction with Guest Services at front desk, to assist with a variety of guest & employee needs.
  • Will arrange guest activity bookings, that may include; boat tours, horseback rides, golf tee times, rafting trips, shuttle transportation, special events, room reservations, rental cars, etc.
  • Will arrange, sell and book transportation and tours throughout Glacier National Park accommodating guest needs, with emphasis on Glacier Park Inc. services.
  • May coordinate the arrivals and departures of shuttles for guests and drivers.
  • May assist guests in vacation and activity planning needs. This may include suggesting hikes, tours, dining, and other activities.
  • Takes an active role in GPI’s Environmental Health System (EHS) program.
  • Will oversee and promotes property recycle efforts. May collect, sort and arrange recycle material for pick-up.
  • Will generate interest, and encourage participation in the EHS and Green Elephant recycling program.
  • Represents EHS Team by attending weekly property Management meetings.
  • Is responsible for creating & advertising EHS communication materials on property. Prints signs, encourages volunteers, hosts clean-up parties, etc.
  • Writes once monthly articles for GPI employee newsletter, focusing on EHS program and initiatives.
  • Will work closely with the hotel Front Desk and Bellstaff to ensure all front of house duties are completed in a professional manner.
  • Assists with other duties as assigned.

 

Qualifications

  • Must possess ability to learn and memorize the Park’s history and points of interest. 
  • Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
  • Must have excellent communication skills.
  • Must have strong organizational and interpersonal skills.
  • Must be able to handle guest concerns in a tactful and caring manner.
  • Must be team-oriented and able to assist with and effectively cross train in guest services.
  • Must possess neat and pleasant grooming habits.
  • Solid computer skills required
  • May be required to obtain certification in CPR/First Aid and Smiths Systems driving instruction.
  • Ability to stand for long periods of time.
  • Valid driver’s license required.

 

Work Environment

  • National Park environment
  • Desk service within a high volume Hotel or lobby setting.
  • Requires ability to lift up to 50lbs.
  • Must always maintain safety habits
  • Work may include periods of outdoor duties, which may include changing temperatures and various weather conditions
  • Position may require operating shuttle services.
  • Must be able to work varied shifts: days, weekends and holidays.
  • Non-smoking environment.

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