The Guest Services Manager effectively leads a team of guest service staff in providing exceptional guest services to all patrons. Models the way and sets a positive example for staff. Coordinates guest service activities and staff to ensure a positive guest experience. Provides information in a courteous, enthusiastic, and efficient manner. Makes knowledgeable and informed decisions to ensure a smooth operation. Gives personal best in service and assists with other departments or responsibilities as assigned.
Location Manager with a dotted line to Director of Guest Experience
Guest Services Associates, Night Auditors, Bell-Staff, Concierge