VIAD

HOUSEKEEPING - ROOM ATTENDANT

3 weeks ago
Job ID
2017-9331
# Positions
1
Montana

Overview

Ensures daily, that highest quality standards of housekeeping are maintained for our guests. Ensures cleanliness and efficient service of guest rooms and public areas, including; thorough cleaning of rooms and bathrooms, making beds, dusting, vacuuming, reporting preventative maintenance and handling of guest requests. Lifting, bending, and excessive physical movements involved. Must assist in other departments or with other job duties as requested or necessary. 

Responsibilities

  1. Arrives to work on time and in proper uniform.
  2. Cleans rooms and bathrooms in assigned workstation performing any combination of the following tasks and duties: strips and remakes beds, rollaways and cribs; sweeps and mops floors, vacuums carpets, dusts and polishes furniture and fixtures, cleans windowsills and porches, brushes curtains, draperies and upholstered furniture; empties and cleans wastebaskets and relines with plastic liner; cleans ashtrays and plastic ice buckets; replenishes towels, bathmats, wash cloths, soap, and amenity and dresser supplies; cleans shower, bathtub, shower curtain and toilet; and restocks tissue.
  3. May wash walls, woodwork and windows.  May assist housepersons/porters in sorting, counting, folding and carrying of linen and supplies by hand or housekeeping cart.  May replace light bulbs.  Leaves matches, advertising matter, glasses, stationery, etc. according to policy.
  4. Checks room and bathroom thoroughly for working lamps, heater, leaking faucets, broken furniture, running toilet or other missing or damaged articles.  Makes minor repairs when possible and reports all other findings immediately to Housekeeping Manager.
  5. Upon completion of room, contacts Housekeeping Manager to report room as ready for occupancy.  Locks door and returns all keys to Housekeeping Manager or Front Desk.
  6. Reports any unusual guest conduct.
  7. Renders personal assistance to guests in line of duty.
  8. Adheres to all Company policies and regulations.
  9. Assists in other departments or with other job duties as requested or necessary.

Qualifications

  • Ability to work independently, and as part of a team.
  • Demonstrates commitment to the quality Housekeeping Standards learned during training.
  • Must be organized, with an eye for detail and able to multi-task.
  • Must be able to handle guest concerns in a professional and tactful manner.
  • Must successfully complete training provided by Housekeeping Manager, Asst. Housekeeping Manager, Lead Room Attendant or other housekeeping representative, that will include the review of Housekeeping Manual, and the understanding and training in HOW-WHAT-WHEN-WHY use of approved/authorized detergents, chemicals in the daily cleaning of guest accommodations, bathrooms and public areas.
  • Must be able to relate with guests and coworkers in a courteous and friendly manner.
  • Must be able to lift up to 50 pounds.

Work Environment

  • Guest accommodations and public areas of a Hotel, in a National Park setting.
  • Job requires constant bending, lifting, stretching and moving, including continuous walking and use of stairs. Elevators are not present.
  • Position will require frequent lifting in excess of 25lbs. and occasional lifting over 50lbs.
  • Non-smoking environment. 

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