VIAD

HOUSEKEEPING ASSISTANT MANAGER

3 weeks ago
Job ID
2017-9333
# Positions
1
Montana

Overview

The Assistant Housekeeping Manager ensures the highest quality standards are met in daily guest rooms & public areas. Ensures clean, orderly and properly stocked guest rooms and public areas.  Must assist in other departments or with other job duties as requested or necessary.

Responsibilities

  1. Assists Housekeeping Manager in all areas of daily housekeeping service.
  2. Manages Housekeeping Department on Manager’s scheduled days off and all other times as required.
  3. Inspects the work of room attendants and porters to ensure that proper standards of cleanliness are met and maintained.
  4. Assists the Housekeeping Manager in maintaining quality control in all areas of the Housekeeping Department.
  5. Assists the Housekeeping Manager in the control of stock & inventories of supplies and linens to ensure adequate supply levels are maintained
  6. May assist with Laundry inventories & orders and with overseeing the sorting of soiled linen and the receiving of clean linen.
  7. Assists Housekeeping Staff with cleaning and room responsibilities.
  8. Assists Housekeeping Manager in investigating complaints regarding housekeeping service and takes appropriate corrective action.
  9. Works closely with the Guest Services Manager to submit rooms for check-in and reports of any room or guest issues.
  10. Works closely with location maintenance personnel.
  11. May submit electronic work orders to the maintenance department. 
  12. Assists Housekeeping Manager in organizing and providing training programs in accordance with the Housekeeping policy.
  13. Enforces all Company policies and regulations.
  14. Assists in other departments or with other job duties as requested or necessary.
  15. A valid driver’s license may be required.

Qualifications

  • Previous supervisory experience in housekeeping, laundry and or hotel operations required.
  • Prior industrial/commercial housekeeping experience preferred.
  • Ability to professionally interact with, lead and motivate housekeeping staff.
  • Must be organized, with an eye for detail.
  • Must be able to handle guest concerns in a professional and tactful manner.
  • Strong organizational and interpersonal skills.
  • Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
  • Must complete department training. The Housekeeping Manager, or housekeeping representative will provide training that will include the review of the Housekeeping Manual and the understanding and training in HOW-WHAT-WHEN-WHY use of approved/authorized detergents, chemicals in the daily cleaning of guest accommodations, bathrooms and public areas.
  • Must maintain commitment to the quality Housekeeping Standards.  

Work Environment

  • Guest and public areas of hotel & banquet facility operation.
  • Job requires constant walking, bending, lifting up to 50 lbs., stretching and moving, including climbing staircases.
  • Job requires working long hours, some evenings, weekends and holidays.
  • Non-smoking environment.

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