VIAD

RESERVATION/VACATION SPECIALIST

3 weeks ago
Job ID
2017-9352
# Positions
1
Montana

Overview

Fields calls using telephones and computerized guest registration system to book rooms, tours/transportation, activities and other travel itinerary needs for Glacier Park, inc. properties, Waterton-Glacier Peace Park and Grouse Mountain Lodge.  Efficiently answers high volumes of calls, e-mails, faxes and letters.

Responsibilities

  1. Arrives to work and in proper uniform.
  2. Answers phones and handles high call volumes in a professional, efficient and personable manner.
  3. Is able to effectively operate computerized reservations systems (Maestro)
  4. Must be knowledgeable of Glacier Park, Waterton Park and our surrounding areas.
  5. Must be able to field & process guest requests correctly, efficiently and within Company guidelines.
  6. Follows all policies and guidelines when booking or canceling reservations.
  7. Must be able to accurately quote the booking/cancellation policy established by GPI.
  8. Must be able to accurately describe Glacier Park, Waterton Park and our seven hotels, restaurants, transportation services, activities, air, car rental, Amtrak, and on-line store.
  9. Must be able to obtain the pertinent information to fill out caller’s guest tile efficiently and accurately.
  10. Stays logged into Novell phone system during the duration of their shift.
  11. Attends the overnight familiarization trip that is planned in early June to see Glacier and Waterton.

Qualifications

  • Must possess excellent verbal communications skills.
  • Must possess effective listening and interpersonal skills.
  • Must possess a good, clear and easy to understand phone voice.
  • Must be team oriented, positive and upbeat.
  • Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
  • Must be able to handle guests/caller’s concerns in a tactful and caring manner.
  • Must possess neat and pleasant grooming skills.
  • Knowledge of common office machines, i.e., computers, calculators, fax machine, postage machine, internet, etc.
  • Must possess efficient data entry skills and attention to detail.

Work Environment

  • Cubical desk environment.
  • Job requires constant sitting and typing.
  • Job requires working long days, weekends and holidays.
  • Non-smoking environment.

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